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Call Capture
What is call capture?
Call capture gives you the caller's phone number, attaching it to a specific listing and/or advertisement.
Why should I use call capture?
The number one reason to use call capture is to open doors to create new listing agent relationships, as well as solidify existing new relationships. If you use it solely as a relationship builder you will get more than your money's worth. Almost as important as building relationships are lead generation and advertising tracking. By immediately providing you with the caller's phone number, the listing, or advertisement they are interested in, as well as the listing agent's name and phone number, call capture gives you the means for a targeted follow-up, enabling you to turn your leads into returning clients. It gives you the "first-to-contact" advantage over other lenders who may be going for the same lead.
Will Buyer Acquire always capture the caller's phone number?
Buyer Acquire will capture the caller's phone number the majority of the time, though there are rare cases when the phone number may be unavailable.
What information do I receive when someone calls?
Text messages include the caller's phone number, the call time and date, and the listing number and address. Email messages contain additional information about the listing, as well as the listing agent's phone number and email address.
How do I receive the caller's information?
You will receive a text message and an email message for each call on one of your listings. Real-time call traffic reports are also available on the Buyer Acquire web site.
Do you provide information via fax?
No. After thorough research we have concluded that a condensed text message and email message are quicker, easier, and more efficient.
MLS Integration
What is MLS Integration?
This simply means that when you enter a listing in to your local MLS, the information is relayed to Buyer Acquire. Buyer Acquire then turns that information in to a real human voice and speaks it to callers in both English and Spanish.
What is the benefit to listing agents of MLS integration?
Other systems make you record listing information. It takes a lot of time to get the recording so it sounds just right, and if something changes about the listing--say, the price--you need to undertake the laborious recording process again! We think you would be better off spending those hours selling property and making money. When you change the information in the MLS, the Buyer Acquire system is automatically updated.
Do listing agents have to use MLS integration?
Not at all. Buyer Acquire has an easy-to-use online listing management tool that is completely independent! Take a few short minutes to enter the property information on the Buyer Acquire web site and Buyer Acquire converts it to true human voice--just like with MLS integration.
Will listing agents automatically have MLS integration after signing up for Buyer Acquire?
Buyer Acquire has integrated with many, but not all, Multiple Listing Services across the United States. If Buyer Acquire does not already integrate with your MLS, we'll contact the MLS and your broker to get the ball rolling.
What if MLS integration is not available in my area?
It takes just three minutes on our web site to enter your own listing with our listing management tool. Online training will walk you through the process.
How long will agents' listings be available on the Buyer Acquire system?
When using MLS integration listing information will usually be available until the property is under contract or sold. This may vary based on the MLS. If you manually enter the property information with the online listing management tool then it will remain on the Buyer Acquire system until you mark it sold or remove it.
Phone Numbers
What types of phone numbers are available?
Buyer Acquire offers local and toll-free phone numbers.
What are the benefits of each type of phone number?
A local phone number gives callers the perception of a local community listing agent. However, when using print advertising, out-of-state callers are more likely to call a toll-free number. Buyer Acquire's technology will capture the callers' phone numbers on both types of phone number.
How do I get a local phone number?
Buyer Acquire has local numbers in many areas of the country. If we do not have a number in your area it can be ordered, or you may choose to use a toll-free number (such as an 888, 877, or 866 number). Either way, We do not charge you for minutes. Other call capture services charge high rates for toll-free minutes--sometimes as high as 25 cents or more per minute! Buyer Acquire is an unlimited service for one flat rate.
Listing Agents and FSBOs
How much maintenance is there after I sign up a listing agent?
There is no maintenance. The listing agent either enters his or her listings on the Buyer Acquire web site or receives them automatically from the MLS. The only thing you do is follow up on your leads. We handle everything else.
How does Buyer Acquire help to build relationships?
As listing agents and lenders work together using the Buyer Acquire system a relationship builds which includes trust and better support for each other's customers. Referrals become a key part of the relationship.
How do I sign up a listing agent?
You provide the listing agent with the reservation code you receive when you sign up (your Buyer Acquire User ID). Direct the listing agent to the Buyer Acquire web site and have him or her click the Sign Up link. The signup process is quick and easy.
Can I sign up FSBOs, too?
Absolutely. We offer an easy tutorial to show you how.
Advertising
Can I just run advertisements with a message and no property?
You certainly can! You can generate an advertising code without entering information about a home, and record a message to go with it. An example might be a "First-time home buyers' packet" or "Common mistakes when purchasing a home."
Can I track which listing agents are generating my leads?
Yes. As you pre-qualify leads it is important to turn them back to the listing agent that generated the lead. Our call report contains the name and phone number of the listing agent.
Getting Started
What is the learning curve?
There is a reason we say that Buyer Acquire is "Simple, Efficient and Affordable."" We know that if it isn't, you're not going to use it. A few minutes is all it takes to get started with Buyer Acquire. We have online help and tutorials to run you through the basics in less than 10 minutes. We also offer more extensive help that you can go through at your own pace and convenience to learn how to get the most out of your Buyer Acquire service.
How do I sign up?
Visit the Signup Page to get started. It takes just a few minutes and your account will be ready for use immediately.
Is there a contract length commitment when I sign up?
The initial contract term is 6 months, after which your service will continue month-to-month with the option to discontinue service at any time.
How long will it take to get started?
After signing up your account is immediately activated. Sign riders can be shipped in as little as 1 business day and will generally arrive in 3 to 10 business days, depending on the size of your order. After signing up, a customer service representative will call you to make sure you have everything you need.
Do you have any tools to help me get started?
Of course! We have an extensive set of helpful tools and tips on our web site to help you get the most out of what Buyer Acquire has to offer you.
Sign Riders
How much do sign riders cost?
Sign riders are available at a base price of $8.95 per sign, with additional charges for custom sizes. $7.95 shipping and handling will be added to each order. Sign riders are made from PVC, with the exception of FSBO signs, which are coroplast. Prices and shipping costs are subject to change without notice.
What do the sign riders look like?
The basic sign rider looks like this:
Sign riders are available in multiple colors and sizes.
How do I order sign riders?
Sign riders are available for order from your account on the Buyer Acquire web site.
Can I use my own sign printer?
Absolutely. We can supply your printer with our sign artwork.
How long will it take to get my sign riders?
Generally from the time sign riders are ordered it takes 1 business day to print and ship and 3 to 10 business days to arrive.
Other Information
Have a question that isn't answered here? Please contact us for more information.
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